Knowledge Management as a powerful tool to increase competitiveness. Exploring interrelations of knowledge management and adult learning in the context of the learning organization


  • Andrea Lukács



Organisations consider knowledge as a vital factor and important resource, as effective knowledge management can stimulate sustainable competitive advantages for firms, (Darroch, 2005, Liebowitz, 2001). Therefore, improving knowledge management processes especially in terms of effectiveness and efficiency became crucial for the learning organisations (Omotayo, 2015) This paper thus explores whether and how knowledge management works in various organisations operating in Hungary. Our empirical research inquires KM initiatives detectable in these organizations, their knowledge management systems, the potential roles of digital technology in the field of knowledge management and their environment and networking opportunities in knowledge sharing. The study uses data collected from 265 employees of various companies in Hungary, it uses independent samples t-test (ANOVA), Scheffe analysis and Spearman’s rank corelation to investigate correlations between different dimensions and items of the Dimensions of Learning Organisations Questionnaire (Watkins and Marsick, 2003). Research results show that organisations mostly focus on providing continuous learning opportunities and neglecting other important factors, they face challenges in terms of effective adult learning, meantime managers may not be fully exploiting their potential in terms of knowledge management. Customer satisfaction and its connectedness to knowledge management systems are hardly recognised and less integrated, though this is key success factor for business competitiveness. ICT investment and strategies are not necessarily connected to such important dimensions like knowledge management strategy, leadership, future vision or creating continuous learning opportunities.

Author Biography

Andrea Lukács

Andrea Lukacs works at IQVIA as Associate Process Improvement Director. In her role she serves as knowledge expert for service area, leading knowledge focused initiatives for Global Effectiveness Team. She is a leading advisor for large scale, cross functional, global projects across functional groups and regions with a data capture, project planning, change/data/process management, compilation and high quality deliverable generation focus. As a doctoral candidate of ELTE Doctoral School of Education, she is investigating the topic of knowledge management among small and medium-sized enterprises in Hungary.